How We Work

The Start:

Consultation

We are a boutique agency taking on a small number of clients at any one time. Our philosophy is less is more, allowing us to spend more time finessing and working with you to ensure your travel plans are perfect.

We provide an initial complimentary consultation, this is a meet and greet session. We’ll discuss your proposed plans and how we can assist you bring it all together. If you are confident that our services and how we work suits you, we will ask you to complete our service agreement.

Our consultation charges are based on the expected time worked. If your travel quotation or booking is straight forward, we may not charge a fee. However if the expected work is involved, we will charge for our expertise in putting the package together.

Tip: Can you travel to the country you want to visit?

It’s worth noting that some countries restrict your access – even for a minor criminal conviction.

For example, if you have a DUI you may be restricted from entering Canada, or the USA if you have a noted criminal conviction. You may not want to discuss this with us initially but before you spend time and money planning your holiday, if you do have any previous blip on your scoresheet, please apply for a visa if it’s needed, or ask the local consulate. If you do feel you can talk to us we can help guide you with the best course of action.

COMPLEX TAILORED ITINERARY PLANNING

After our initial discussion, if you feel we are the right fit for you, then we charge a non-refundable $250 consultation charge. This allows us to proceed with your tailored travel itinerary and allows for two revisions of the itinerary. Subsequent revisions are charged on an hourly basis. See section two for our professional charges.

Your holiday plans are our priority and charging a consultation fee for our expertise and time allows us to work with our committed and valued customers.

Why do you charge fees, I can get the holiday cheaper online?

The internet may be cheaper and if you are happy to do the work, trust reviews, manage all of the individual components of your holiday by yourself. If you are happy to take responsibility for terms and conditions, book your own dates correctly, understand rates and hotels and cruise cabins/suites and plane standards, all are not equal. If you are able to deal with cancellations of your flights (this can happen when you are on holiday) and if you just want to do it all yourself, then we probably aren’t the right team for your needs.

If you do want a team who are with you from the time you start planning, through to the time you’re back from holiday. If you do want a team who are with you 24/7 when you are away and who are fun to work with and who value your experience over tripadvisor reviews and cheap deals – then we are the right people for you. We always say, the price you pay for your holiday is not what you’ll be talking about in ten years time – it will be the all the amazing sights and experiences that you’ll remember and that’s the wow factor we appreciate and value ourselves and what we want our customers to enjoy when they head away as well.

The Middle:

Planning, confirmations and your travel checklist

When you have decided that we are the perfect match to help create your amazing holiday, we’ll work with you until your itinerary is perfect. We keep in touch by email and all of our holidays are confirmed on our official invoice and receipt so you know what is confirmed and what has been paid and when.

We will set the dates for all payments required to ensure your booking is secured without issue. Travel companies have the right to automatically cancel a booking – even if you have paid a deposit – if the final balance isn’t paid in time. To ensure your booking is secured, we make sure we work with you to get everything done well before the due date.

Payments can be made into our Bpay account if paying in cash – this is held in our trust account until we disperse it to your travel provider. Or, you can pay using debit or credit cards for a small merchant fee.

We have an easy to read invoicing system with easy to read itineraries. It’s simple and we’ll run through it all with you as we go through this process to check off all the steps of your journey planning.

Once your holiday is secured, we will send you updates about your journey between now and when you we hit your pre-departure preparation.

Journey On

The Main Event

Pre-departure checks, documentation and your holiday is here

The Return:

Welcome Home!

And Repeat

We are here for your next adventure

When you are home, the next journey awaits and we do this all over again. It’s fun! And each adventure is a unique experience from start to finish and we love being a part of creating your travel dreams. As corny as it sounds, but it is completely true for us and we value being part of the experience bringing your travel ideas into an amazing holiday that brings you years and years of fabulous memories.

Professional Service Charges

Air Ticket Management charge - $50

This fee is for issuing your ticket, managing schedule changes and ticket reissues.

Escorted Tour and Cruise Bookings

We do not charge a booking fee for these services as we are paid a commission from these companies. We are then your point of contact for your booked holiday, we manage it all. Many customers will book a cruise and tour with different companies. You do not have to manage anything, we will send you all the information you need in order to complete the pre-booking forms, ensure you have the dates and reminders needed for pre-booking of shore excursions/tours and restaurant bookings if applicable. And reminders when you need to start applying for any visa’s.

Complex TAILORED Itinerary Preparation and two revisions - $250

Additional revisions - $80 per hour

Complex itineraries take time and it’s definitely worth the investment to you, when we create a bespoke holiday. On average, this process takes upwards of 20 hours. From years of experience, we will no longer create these itineraries without the preparation charge being pre-paid. This is a non refundable charge.

Documentation

You have the option to receive electronic documents but if you prefer paper documents, we will provide a ticket wallet and paper documents for your first holiday booking – there is no charge for the first ticket wallet. Should you prefer a new ticket wallet for each new booking, we charge $40 for additional ticket wallets for each new holiday planned. Our aim is to minimise the waste we attribute to, and by limiting ticket wallets, we hope to reduce our contribution to global wastage.

Refund Processing and Help with Insurance claim documentation

We do not charge you for the time it takes to organise refunds and/or insurance claim information. We are happy to help should you need us to.

Cancellation Charges

Our charges are determined at the time you cancel your journey. If you cancel 180 days prior to departure you will most likely only lose a portion of your deposit. If you cancel within 90 days of your travel departure date, the charges will be higher.

The cancellation charges for Journey On and the supplier you have booked with, will be outlined on the travel invoice.

Our Affiliations add value to your booking

We are part of the Ensemble Travel Group, a worldwide consortium of Travel Professionals. Our buying power enables you to take advantage of Ensemble extras at selected hotels. We will provide you with an Ensemble Hotel if there is added value by way of additional breakfast and late check out.

Our partnership with Cruiseco, a cruise consortium is another way we add value to your holiday. Our partnership adds value by way of additional onboard credit or exclusive cruise fare pricing.

Journey On

CRUISE BONUSES FOR YOU

We have, on top of any past passenger offers and existing onboard credit the following extra onboard credit for you next holiday with our wonderful cruise partners.

These are just a snapshot of offers and they may increase from time to time. We will advise at the time of quotation the best available offer available to you:

Crystal Cruises

Best available cruise fare, standard onboard credit plus a bonus $300 USD per cabin OBC

Regent Seven Seas Cruises