Accreditations and Financials
Our industry affiliations and the protections mean you have peace of mind - knowing you are working with a professional and reputable travel agency. We take pride to be able to offer this to you. As Australia no longer has a Travel Compensation Fund (TCF) it is vital you know that you are dealing with a sound and honest company.
In December 2012, a majority of the states and territories approved a Travel Industry Transition Plan which removed travel agent licensing and the related compensation scheme operated by the Travel Compensation Fund. The Travel Compensation Fund continued to provide compensation to travel clients who suffered a loss when a travel agent collapsed and failed to account for money paid by the customer up to and until 30 June 2014. The Travel Compensation Fund will not provide compensation in relation to travel agent collapses after 30 June 2014, and will wind up in 2015.
With effect from 1st July 2014, a voluntary accreditation program called ATAS (AFTA Travel Accreditation Scheme) is in place. There are a number of significant differences between these two arrangements, with the major difference being that financial protection of consumer funds is no longer guaranteed whilst in the hands of a travel intermediary including travel agents.
Therefore, prior to requesting a booking and before making payment to any travel intermediary (whether ATAS accredited or not), Journey On Travel recommends you check that adequate processes and proof of these processes are in place to ensure your funds are protected against travel intermediary insolvency or embezzlement.
Here’s why your money’s in safe hands
JourneyOn Travel is an independent travel agency based in Scarborough, Brisbane – Queensland. We have been operating for 11 years.
- All of our client payments, either by credit card or direct deposit, are directly deposited into an Australian audited client trust account with Bank Australia ( BSB: 313 140 / Account: 12327337) and are held in trust until payment is made directly to each travel supplier. Under no circumstances will we accept cash payments, nor should payments be made to any other bank account.
- We operate a separate bank account for day to day operational expenses with client trust funds and operational funds managed independently of each other.
- The Directors of Journey On Travel engage Cameron Patterson & Co, an accredited chartered accounting firm, to independently audit and review our Client Trust account.
- As part of our guarantee in providing you with comprehensive financial surety Journey On Travel has a Trust Account Fidelity Risk insurance (TACTAFI) policy via Gow Gates, established in 1963 and one of Australia’s largest wholly owned insurance brokerages, which is underwritten by Liberty Mutual Insurance Company (who are A – rated). This insurance protects your funds in the unlikely event that they are missing from, or not paid into the Insured Trust Account as a result of fraudulent or dishonest activity. If you wish to check that this insurance policy has been put in place as claimed please contact Gow-Gates Insurance Brokers Pty Limited, on 02 8267 9919. Protection is provided by Liberty Mutual Insurance Company and is subject to the terms and conditions of the policy. Each claim will be determined by Liberty Mutual Insurance Company on a case by case basis and, in some circumstances, insurance may not be available or declined. A copy of the policy is available on request.
Affiliated with Independent Travel Group (part of the Express Travel Group) Journey On has met strict standards and criteria in order to become nationally accredited.
What this means for you is that you can book your travel with us knowing that you’re in safe hands of a trusted and reputable travel agent. Our industry knowledge and network means we have access to the best suppliers and first-to-market offers to ensure you get access to the best quality travel experiences.
We have the following accreditations:
ATAS (Australian Travel Accreditation Scheme) Accreditation No: A17860
CLIA (Cruise Lines International Association) Member ID: 393801 – Sara / 391081 – Wendy
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